01
Messaging channels
SMS, Viber, WhatsApp, voice and email in production, with failover and separate promotional and transactional streams.
What you get
Every channel live under one account structure, routing tested.
Solutions
Every service here exists because a project stalled without it.
Ten services on the Infobip platform. Most clients start with one and end up with four.
Channels & numbers
Registration & compliance
Conversations & campaigns
Integration & operations
02
Sender registration
Documents, the 1-way/2-way decision and coordination with every operator and regulator.
What you get
A sender verified on every network, paperwork on file.
03
Chatbots & flows
Menus, templates, live-agent handover, working hours and queues.
What you get
A flow your agents can work in, with clear handover.
04
Integration
SAP, ERP, PBX, CRM and helpdesk. The heaviest part, and the part we don't hand off.
What you get
Traffic triggered by your own systems, payloads reviewed field by field.
05
AI voice & chat
Assistants built with our technology partner, with a QA portal.
What you get
An assistant in production whose answers are reviewed, not assumed.
06
Campaigns & data
Database onboarding, tagging, segmentation, broadcasts, analysis.
What you get
A tagged database and a team that runs sends without us.
07
Operational support
Tickets and escalation, delivery diagnostics, credit limits, billing review.
What you get
A named contact and escalation that moves.
08
Commercial advisory
Price per channel and country, credit limits, contracts, regulated content.
What you get
Clear cost per country and content that survives compliance review.
09
Authentication & OTP protection
One-time passwords with multistep failover across channels, plus filtering of fraudulent OTP traffic before you pay for it.
What you get
Codes that arrive on the first attempt and an OTP bill without artificial traffic in it.
10
Numbers & sender IDs
Long numbers, short codes and alphanumeric senders per country, including two-way numbers for replies.
What you get
The right number type per market, registered and ready for two-way traffic.
Not sure which of these you need?
Describe what you send today and where it breaks. We will tell you which service applies.