Industries

Where the message is part of the operation, not the campaign calendar.

Twelve sectors we run traffic for. Pick yours and see the scenarios.

Utilities & water

SMS

Meter self-readings

Reading window opens, the customer replies with a number, it lands in billing.

SMS + Viber

Outage notifications

Planned and unplanned outages sent to affected addresses only.

SMS

Payment reminders

Staged reminders before cut-off, with the reference number included.

Channel mix we would run SMS Viber Voice

Discuss Utilities & water →

Energy & gas

SMS

Tariff change notices

Regulated notices with content reviewed before submission.

Viber

Consumption alerts

Unusual consumption flagged before the invoice arrives.

Voice

Emergency callbacks

Automated callback confirmation for reported incidents.

Channel mix we would run SMS Viber Voice

Discuss Energy & gas →

Banking & lending

SMS

Transactional alerts

Card and account events on a dedicated transactional route.

SMS

OTP

Codes with multistep failover and a sender separate from marketing.

Viber + SMS

Collection notices

Staged, compliant reminders with amount and reference.

Channel mix we would run SMS Viber RCS

Discuss Banking & lending →

Debt collection

SMS

Staged reminders

Escalating wording per stage, cleared for regulated use.

Viber bot

Self-service settlement

The debtor picks an instalment option without calling an agent.

Voice

Logged contact attempts

Logged attempts you can show in a file review.

Channel mix we would run SMS Viber bot Voice

Discuss Debt collection →

Fintech & payments

SMS

Payment confirmations

Instant confirmations with delivery receipts you can audit.

KYC document nudges

Document requests inside a thread the customer already reads.

AI chat

Tier-1 support

Balance and status questions answered before a human is needed.

Channel mix we would run SMS WhatsApp AI chat

Discuss Fintech & payments →

Insurance

SMS

Renewal reminders

Renewal windows with the policy number in the message.

Viber

Claim status updates

Each claim stage pushed to the customer instead of pulled by phone.

Document collection

Photos collected in a thread and routed to the claim file.

Channel mix we would run SMS Viber WhatsApp

Discuss Insurance →

Automotive & service

Viber + SMS

Appointment booking

Offer, confirm and remind — with a reschedule reply option.

SMS

"Your car is ready"

Sent by the service system the moment the job is closed.

Viber bot

Seasonal service offers

Tyre and inspection campaigns segmented by model and year.

Channel mix we would run Viber SMS Viber bot

Discuss Automotive & service →

Retail & e-commerce

Viber + SMS

Delivery tracking

Accepted, dispatched, out for delivery — with SMS failover.

Viber

Promotional campaigns

Rich campaigns with images, segmented by purchase history.

Loyalty & returns

Points, vouchers and return requests in one conversation.

Channel mix we would run Viber SMS WhatsApp

Discuss Retail & e-commerce →

Logistics & courier

SMS

Delivery windows

A two-hour window the recipient can confirm or move.

Viber bot

Failed-delivery retry

A new slot or an office instead of a second failed attempt.

Voice

Masked driver calls

Masked calling so numbers stay private on both sides.

Channel mix we would run SMS Viber bot Voice

Discuss Logistics & courier →

Telecom

SMS

Bill & usage alerts

Threshold alerts on a transactional route, at national volume.

AI voice

Retention calls

First-line retention handled by an assistant, escalated on intent.

Viber

Upsell campaigns

Device and plan offers segmented by current tariff.

Channel mix we would run SMS Viber AI voice

Discuss Telecom →

Transport & mobility

SMS

Schedule disruptions

Route-level disruption notices to subscribed passengers.

Viber bot

Ticketing

Purchase and re-issue of tickets inside the chat.

Voice

Service line automation

Repeated questions answered without a queue.

Channel mix we would run SMS Viber bot Voice

Discuss Transport & mobility →

Public sector

SMS

Appointment notices

Confirmations and reminders for scheduled visits.

SMS

Deadline reminders

Filing and payment deadlines with the reference included.

Viber

Public information

Area-targeted notices cleared for public communication.

Channel mix we would run SMS Viber Email

Discuss Public sector →

Tell us what has to arrive, and where it keeps failing.

One call is usually enough to say whether it is the sender, the integration or the content.

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