Nothing here is unusual. What is unusual is that the same team stays from the first call to the ticket you open two years later.
We map what you send today, what breaks and which systems hold the data.
A written map of your current flow, the failure points and the system owners.
Access to the people who know the systems.
The current flow and its failure points, written down.
Price per channel and country, credit limit, and what the first invoice looks like.
A signed-ready offer: price per channel and country, credit limit, contract draft.
Expected volume and countries.
Pricing, credit limit and contract.
Sender registration and operator approvals — prepared by us, signed by you.
A submitted document set and a tracking list of every operator approval.
Sign the warranty letter, send the logo set.
Submit and chase until every network confirms.
API mapping against SAP, ERP, CRM, helpdesk or PBX. The longest step.
A working integration in your test environment, with payloads and failover rules agreed.
A test environment and one technical contact.
Mapping, payload review, failover rules.
Real handsets on every network, receipts read line by line, failover triggered on purpose.
Test evidence from every network, including a proven fallback path.
Approve the final content.
Test every operator and prove the fallback.
First production traffic under supervision, volume raised in steps.
Production traffic running at agreed volume, watched by us.
Pick the window.
Watch the first sends and stay on the call.
Tickets, escalations, diagnostics, credit limits, billing review. No end date.
A named contact, an escalation path and a monthly billing review.
Open a ticket.
Diagnose, escalate, review billing monthly.